Frequently asked questions.
Clear answers about verification, donations, campaign voting and provider payments.
Who can start a campaign?
A patient, close relative, trusted representative, registered organisation or community advocate may apply. The applicant must have authority to share the submitted medical information.
What documents are required?
Typically, identification, a medical report, the provider's treatment estimate or invoice, and contact details that allow independent verification.
Does Small Help transfer money to patients?
No. Approved disbursements go directly to the hospital, healthcare provider or an approved vendor for medically necessary services.
Are donations refundable?
Successful charitable donations are generally final. Where a payment was duplicated or a campaign becomes ineligible before disbursement, contact the foundation promptly for review.
What happens if a campaign exceeds its goal?
The campaign may be closed at its verified need. Any lawful surplus is handled according to the published terms, donor instructions and the foundation's restricted-fund policy.
Does a vote equal a donation?
No. Voting raises visibility and helps inform allocation review for general funds, but it does not transfer money or guarantee full funding.